REFUND POLICY

 

GENERAL:

1. By placing an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.

2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.

3. Shipping costs will be paid by the buyers.

4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within a legal period not exceeding 14 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with any accompanying documents such as warranty certificate and user manual. 6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. The total amount must also be refunded to the buyer within 14 days.

 

IF PAYMENT IS NOT MADE FOR THE PURCHASED PRODUCT:

7. If the buyer does not pay for the purchased product or cancels the payment in their bank records, the seller's obligation to deliver the product ends.

 

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8. If, after delivery of the product, it is determined that the credit card used by the buyer for payment was used fraudulently by unauthorized persons, and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.

 

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If unforeseen force majeure events occur that prevent the product from being delivered on time, the Buyer will be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, the refund will be made in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels the order, the product price will be returned to the bank within 14 days of the cancellation, but it is possible that the bank will transfer it to the Buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The Buyer shall inspect the goods/services subject to the contract before taking delivery; the Buyer shall not accept damaged or defective goods/services such as those that are crushed, broken, or have torn packaging from the shipping company. The goods/services received will be considered undamaged and in good condition. The BUYER is obliged to carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

 

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, provided that he notifies the SELLER through the following contact information, without assuming any legal or criminal liability and without giving any reason.

 

12. SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION CONTACT INFORMATION:

COMPANY NAME: MOTIFUS BILISIM TEKSTIL ITHALAT IHRACAT VE TICARET LTD. STI.

ADDRESS: Esentepe Mahallesi Büyükdere Caddesi Maya Akar Center B Blok NO:102 D:63 PK:34394 SİSLI, ISTANBUL, TURKIYE

E-MAIL: [email protected]

TEL: +90 536 908 3690

 

PERIOD OF THE RIGHT OF WITHDRAWAL:

13. If the purchased item is a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the end of the withdrawal period. The Buyer's notification regarding the right of withdrawal is provided in the Distance Contracts and Cancellation Conditions, and the Buyer places the order knowing the withdrawal conditions.

14. The costs arising from the exercise of the right of withdrawal belong to the SELLER.

15. To exercise the right of withdrawal, notification must be given to the SELLER within 14 (fourteen) days by registered mail, fax, e-mail or by the method notified by the SELLER in writing or by the relevant method, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in this contract.

 

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16.3. 17. The invoice for the product delivered to the person or the BUYER (If the invoice for the product to be returned is issued to a company, it must be sent with a return invoice issued by the company. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.)

 

17. The return form, the box, packaging, and any standard accessories of the products to be returned must be delivered complete and undamaged.

 

RETURN CONDITIONS:

18. The SELLER must return the total amount and any documents that put the BUYER under obligation to the BUYER within a maximum of 10 days from the date of receipt of the cancellation notice.